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Our invoices are changing

Our invoices are changing

Please notify your accounts team - our invoices are changing

We are currently in the process of upgrading our Support Ticketing system to Autotask, this program will also handle our quoting and invoicing.

Our Support team have already transitioned to Autotask last month and we will be going live with quotes and invoices in December.  This will mean the format of your invoices, along with the way they are electronically delivered to you will change.

In your Inbox:

Invoices sent out of Autotask will come from This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it..

Your invoice will be delivered as a PDF attachment and will still have all the information included in previous invoices.

Invoices will be emailed to the same person set up in our previous invoicing system, however we now have the functionality to email invoices to multiple email addresses, if you would like your invoices emailed to an additional email address, or you wish to change your email address in our system please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Please do not reply to either of the above email addresses 

For enquiries about a particular invoice please contact our accounts team on This email address is being protected from spambots. You need JavaScript enabled to view it. or call on 03 8807 9989 ext 3

For statement enquiries, overdue balances, direct debits or payment reminders please contact our finance team on This email address is being protected from spambots. You need JavaScript enabled to view it.

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