About the company

For more than 25 years, Beacon Business Systems have been providing businesses with retail software. Since the release of our first software package in 1986, we have supplied over 700 users, from small owner/operator retailers to multi-site operators, with outstanding software and business services to run their day-to-day activities.

As a subsidiary of Constellation Software Inc. via its operating group, Vela Software Asia Pacific Group, Beacon Business Systems benefits from a great blend of strong international support and successful local history.

About the role

We are excited to offer a great opportunity to someone who is looking for an interesting, long-term career with a successful and continuously growing company. Reporting to Support Services Manager, our Customer Support Analysts are key to our operation, providing front-line application support to a broad range of customers.  

This role is not your average support role that is script or answer based. You will receive in-depth training in our application, so that you can work autonomously through customer problems, using your problem-solving skills and initiative.

This is a permanent full- time role based in our Camberwell office.

As a Customer Support Analyst, your main responsibilities will include:

Responding to customer queries via phone and email, using your exceptional customer service skillsProblem solving application issues using your product knowledgeDeveloping a broad understanding of a number of modules across our system, so that you are able to deal with a range of customer issuesProactively keeping your knowledge up to date on changes within the system, particularly within your primary supported modules

Skills and Experience

First and foremost, you will love making customers happy by resolving their issues quickly and professionally. You will also have:

A Bachelor's degree in IT or equivalentAn eagerness to learn new technologies and become an expertSome experience in IT support or customer serviceSound problem solving skills and attention to detailThe ability to work autonomously and think outside of the box to resolve complex issuesExceptional communication skills - both written & verbal

This role participates in a team roster, so you will need to have the flexibility to work rostered shifts and be available for occasional after-hours support.

What's in it for you?

This role is perfect for a recent graduate or an individual looking to start their career in IT. You will have ample opportunity to develop your skills constantly. If you are someone passionate about problem solving and building a career in IT support, then this is the position for you!

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